Installment payments are automatic. You will be notified via email 4 days and 1 day before your payment is due. You will also be sent an email notification if a payment is successful or not successful. Here's a look at the different types of email notifications:
| Notification Type | Time Frame | Email or SMS | Message Content |
| Payment Reminder | 4 days before payment | Just a little reminder, [Customer First Name] We'll be automatically charging the next installment for your order with [Merchant Name] in 4 days. |
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| Payment Reminder | 1 day before payment | Just a little reminder, [Customer First Name] We'll be automatically charging the next installment for your order with [Merchant Name] in 1 day. |
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| Payment Reminder | Successful payment | Nailed it! Another payment down. | |
| Payment Reminder | Unsuccessful payment |
I'm reaching out as your payment from order #[OrderNumber] was unsuccessful. Please update your payment card to avoid a ($5, 7 or 10) late fee. We’ve attempted to charge an outstanding installment of [Amount] however the payment failed due to insufficient funds or an invalid card on file. Please log in and change your card on file. You can log in to Zip to update your card details here https://customer.ca.zip.co/en-US/login |
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| Payment Reminder | 5, 7 & 10 days after failed payment |
This is a friendly reminder that your Zip account has one or more overdue installments for order #[OrderNumber]. Please pay your account to avoid further late fees. |
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| Payment Reminder | 30 days after failed payment |
I'm reaching out as we’ve been unable to recover payments for order #[OrderNumber]* from [Merchant Name]; this means your account is already 30 days overdue.
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Access your Customer Portal any time to check your installment due dates or change your payment method. For your convenience, you may also pay your installments early.