You refund Zip Canada orders exactly as you would any other order which is directly through your eCommerce platform.
Once you've initiated the refund on your platform, Zip Canada is automatically notified via API and adjusts the customer's payment plan accordingly. There is no further action needed on your end.
If a customer is halfway through their payment cycle (i.e. paid their first two payments and have two payments remaining), we will refund what they already paid and cancel their upcoming payments.
Since we paid you the full amount of the purchase the following business day, we will take the refund amount out of your next payout.
For more information on how Zip Canada treats full and partial refunds, please reference this Help Center article.
At this time, we are unable to adjust refunds after they've been issued. Once you've initiated the refund in your platform, Zip Canada is automatically notified via API and adjusts the customer's payment plan accordingly.